FAQ

Welcome to the RocketPlay Casino Australia FAQ page! We understand that you may have several questions as you embark on your gaming adventure with us. Our platform is rich with a broad spectrum of casino entertainment, including but not limited to pokies, live casino games, table games, poker, and tournaments, all delivered by the world's finest providers​​.

Whether you're new to RocketPlay online casinos or a seasoned player, our FAQ section is designed to provide clear and concise answers to common inquiries. From account creation, deposit and withdrawal processes, to understanding promotional offers and technical troubleshooting, we've got you covered. Should you need further assistance or clarification on any matter, feel free to reach out to our dedicated support team. Happy gaming!

How do I create a RocketPlay account?

Initiating your gaming journey at RocketPlay Casino is a breeze! Simply hit the 'Sign Up' button on our homepage, fill in the requisite details, and await a confirmation email. Click on the link provided in the email to activate your account, and voila, you're all set!

What should I do if I forgot my password?

No worries at all! Just click on the 'Forgot Password?' link on the login page. An email will be sent to you with a link to reset your password. If you face any hitches or don't receive the email, feel free to reach out to our amiable support team via Live Chat or email at [email protected]. We're here to assist you promptly!

Can I register multiple accounts?

RocketPlay Casino adheres to a one-account-per-household/IP address policy. Opening or attempting to open additional accounts could lead to blocking or closure of duplicate accounts. Please refer to our terms and conditions for more on this subject.

What currencies does RocketPlay accept?

RocketPlay Casino welcomes transactions in a wide array of currencies including AUD, BCH, BTC, CAD, DOG, ETH, EUR, JPY, KZT, LTC, NOK, NZD, PLN, USD, and USDT. Select one as your primary currency during account setup. For any currency alterations, head over to your Profile.

How to make a deposit?

Making a deposit is straightforward. Click 'Deposit' on the top menu, select your desired deposit method, and follow the on-screen instructions. Await the deposit confirmation, which usually occurs instantly, except for bank card transactions which might take up to 3 business days.

Will I be charged any fees for making deposits or withdrawals?

Fees may vary based on the method and currency chosen. Some methods are free, while others may incur a small fee. For a comprehensive overview, check out our payments page.

What is the minimum amount of money I can deposit and withdraw?

The minimum deposit is AUD 30, and the minimum cashout is AUD 25. For more details, visit our payments page.

My deposit failed. What's wrong?

Various factors could impede a deposit. Ensure correct card details, check for foreign transaction allowance by your bank, and verify the card's validity.

How can I withdraw money from RocketPlay?

To withdraw, ensure your account is verified and you've wagered 3x your last deposit amount. Once these criteria are met, you're good to go!

I made a deposit but bitcoins have not been credited to my account. What should I do?

First, verify the transaction status on BlockChain.info. If there's any hitch, contact our support via Live Chat or email at [email protected].

Will I need to verify my account to deposit or withdraw?

Yes, an email verification request will be sent. Complete it within two weeks to enable deposits and withdrawals.

What are the documents requirements?

We require a valid passport, a recent utility bill, and photos of your bank card (both sides). Ensure clarity and visibility of all details.

What is the procedure and order for verification?

Capture clear photos of your documents, go to your profile, find the verification section, upload the documents, and submit for review. Await email feedback within 24 hours.

How to confirm the Address?

Attach a clear photo of a recent utility bill, phone bill, or bank statement showing your name and address. Ensure it's a JPG image and received within the last 90 days.

How can I get the Welcome package?

For the first deposit bonus, deposit from AUD 20 to snag your bonus and free spins. The bonus is valid for 5 days post-activation. For the second deposit bonus, deposit from AUD 50 to claim your 200% bonus.

How can I use a promo code for free spins?

Determine the type of free spins, copy the promo code, click 'Deposit', ensure bonuses are enabled, input the promo code, click 'Next', make your deposit, and find your free spins in the Gifts section.

What happens if the game I’m playing freezes in the middle of a round?

If a game freezes mid-round, the round usually continues on our server with winnings credited to your account. For any doubts, our support chat is available 24/7.

Is all my information secure at RocketPlay?

Rest assured, your information is safeguarded with 128-bit SSL encryption, ensuring a fortress-like security.

Can I close my account for a specified amount of time?

Yes, you can set a cooling-off limit under the LIMITS tab in your PROFILE, specifying the duration of account inactivity. Our support team at RocketPlay Casino is always at your beck and call to ensure a seamless gaming experience!